Privacy Policy

This Privacy Policy explains how HGV Global Limited t/a Black Rock Masonry ("we", "us", or "our") collects, uses, and protects your personal information when you visit or interact with our website www.blackrockmasonry.co.uk.

1. Information We Collect
Personal Data: Includes your name, email address, phone number, postal address, and any other information you provide when you contact us or use our services.

Technical Data: Such as IP address, browser type, device information, and cookies collected automatically when you visit our site.

2. How We Use Your Information
To respond to enquiries and provide our services.

To improve our website and customer experience.

For security, fraud prevention, and analytics.

3. Data Sharing
We do not sell or rent your personal data.

We may share data with trusted third-party service providers (e.g., hosting, analytics) solely to support business operations.

4. Cookies
We use cookies to enhance site functionality and analyze traffic. Please see our Cookie Policy for details.

5. Data Retention
We retain your personal data only as long as necessary for the purposes stated or as required by law.

6. Your Rights
You have the right to access, correct, or request deletion of your personal data. Contact us at the details below to exercise these rights.

7. Children’s Privacy
Our website is not directed at children under 13, and we do not knowingly collect data from children.

8. Contact Information
Company Name: HGV Global Limited t/a Black Rock Masonry

Companies House Reg.: 14095161

Registered Address: 275 New North Road, N1 7AA, London, UK

Email: office@blackrockmasonry.co.uk

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Cookie Policy
This website uses cookies to improve your experience and analyze how you use our services.

Types of Cookies Used
Essential Cookies: Necessary for website operation.

Analytics Cookies: To understand website usage (e.g., Google Analytics).

Preference Cookies: To remember your preferences.

Managing Cookies
You can control cookies via your browser settings and opt-out of analytics cookies if you prefer.

Continued use of our website indicates your consent to our cookie use.

For more information, please refer to our Privacy Policy or contact us at office@blackrockmasonry.co.uk

 

Terms & Conditions

1. Acceptance of Terms
By accessing or using www.blackrockmasonry.co.uk, you agree to comply with these Terms & Conditions.

2. Intellectual Property
All content, images, and materials on this website are owned by HGV Global Limited t/a Black Rock Masonry and protected by copyright laws. No content may be copied or used without permission.

3. Use of Website
You agree not to use the website for unlawful purposes or to interfere with its operation.

4. Limitation of Liability
While we strive for accuracy, we do not guarantee that all information is complete or error-free. We are not liable for any damages arising from your use of the website.

5. External Links
Our site may contain links to third-party websites. We are not responsible for their content or practices.

6. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of any changes.

 

Disclaimer
The information provided on www.blackrockmasonry.co.uk is for general informational purposes only. While we aim to keep the content accurate and up-to-date, HGV Global Limited t/a Black Rock Masonry makes no warranties about the completeness or reliability of the information. Use of the website is at your own risk. We disclaim any liability for damages resulting from reliance on the information provided.

 

Returns & Refunds Policy

1. Right to Cancel and Return
You have the right to cancel your order and return products within 14 calendar days from the day you receive them, in accordance with UK consumer law.

2. How to Return
Contact us at office@blackrockmasonry.co.uk within 14 days of receipt to notify us of your intention to return.

Returned items must be unused, in original condition, and packaging intact.

Return shipping costs are your responsibility unless the goods are faulty or not as described.

3. Refunds
Once we receive and inspect the returned goods, we will process your refund within 14 days.

Refunds will be made using the original payment method.

4. Faulty or Incorrect Goods
If your goods are faulty or not as described, please contact us immediately for a replacement, repair, or refund. We will cover any reasonable return shipping costs in this case.

5. Exclusions
Custom-made, bespoke, or personalised products are not eligible for return unless faulty.

Company Details (to be completed with your actual info):

HGV Global Limited t/a Black Rock Masonry

Company Name: HGV Global Limited t/a Black Rock Masonry
Companies House Reg.: 14095161

Registered Address: 275 New North Road, N1 7AA, London, UK

Email: office@blackrockmasonry.co.uk
Website: www.blackrockmasonry.co.uk